Causes of Conflict


There are 3 causes of conflict:

1.  Task conflict: It is the conflict over content and goals of work. Low and moderate levels of task conflict consistently has a positive effect on the group performance because it results a discussion of ideas that help the group to perform better. Hence low and moderate levels of task conflicts are functional conflicts.

2.  Relationship conflict: It is conflict over interpersonal relationship. Relationship conflicts increases dashes and decreases mutual understanding. This reduces organizational performance. Hence it is a dysfunctional conflict.

3.  Process conflict: Conflict over how to get work done is called process conflict. Low levels of process conflict are functional. Too much argument about how to do a work will only increase the time taken to do the task.



Conflict Resolution Techniques

There are a number of conflict resolution techniques. They are:

1.  Problem solving: This includes face-to-face meeting of the conflicting parties for the purpose of identifying the problem and resolving it through open discussion.

2.  Super ordinate goals: This includes allotting a shared goal to both the conflicting parties which cannot be attained with cooperation of each of the conflicting parties.

3.  Expansion of resources: When conflict is caused by scarcity of resources, like money, promotion, opportunities office space, it can be resolved by expanding the resources.

4.  Avoidance: It is only a temporary solution to a conflict. It includes withdrawal from the conflict or supervision of the conflict.

5.   Smoothing: It includes reducing the difference between the conflicting parties and emphasizing common interests between them.

6.   Compromise: It includes giving up something of value by each party.

7.  Authoritative: It is method; management uses its authority to resolve the conflict.

8.  Altering human variables: This uses human relations training to alter the attitudes and behaviors that cause conflict.

9.  Altering structural variables: It includes changing the organizational structure and interactional patters through transfers, job redesign etc.




Latest Articles


Average Acceleration Calculator

Average acceleration is the object's change in speed for a specific given time period. ...


Free Fall Calculator

When an object falls into the ground due to planet's own gravitational force is known a...


Permutation

In Mathematics, the permutation can be explained as the arrangement of objects in a particular order. It is an ordered...

Perimeter of Rectangle

A rectangle can be explained as a 4-sided quadrilateral which contains equal opposite sides. In a rectangle

Perimeter of Triangle

A three sided polygon which has three vertices and three angles is called a triangle. Equilateral triangle...